At My Perfect Industry, we are committed to supplying high-quality dental instruments that meet the rigorous standards of precision and safety required in clinical practice. We understand that occasionally a product may not meet your expectations or may arrive with an issue.

Due to the nature of dental instruments and strict health, hygiene, and safety regulations, our return and refund policy is designed to protect both our customers and the integrity of our products. Please read this policy carefully before making a purchase.

By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following circumstances, provided the request is made within 30 days of the delivery date:

• Defective Products: The item has a verified manufacturing defect.
• Incorrect Item: You received a product that does not match your order.
• Damaged in Transit: The item arrived damaged due to shipping.

To be eligible for a return, the product must be unused, unopened, and in its original packaging (including all accessories, manuals, and documentation). The item must be in a resalable condition.

2. Non-Returnable Items

For health, hygiene, safety, and quality-control reasons, the following items cannot be returned:

• Used or Sterilized Instruments: Any instrument that has been used, sterilized, or otherwise handled in a manner that prevents resale.
• Opened Sterile or Single-Use Products: Products with opened, damaged, or altered sterile packaging.
• Custom or Special-Order Items: Custom-made, engraved, or specially branded instruments, unless they are defective or do not match the agreed specifications.
• Clearance or Final Sale Items: Discounted items are final sale unless they are defective.
• Products Damaged by Misuse: Items damaged due to negligence, improper storage, or failure to follow care instructions.
• Items Without Proof of Purchase: Returns cannot be processed without a valid order number or receipt.

3. How to Initiate a Return

Step 1: Contact Us First

Do not send any items back without prior authorization. Unauthorized returns may be refused or returned to the sender at the customer's expense.

Please contact our customer service team at myperfectindustry7@gmail.com with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Clear photos or videos showing the issue (for defective or damaged items)

Step 2: Receive Authorization

Our team will review your request and respond within 2–3 business days. If approved, we will provide you with return shipping instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Step 3: Ship the Item

Securely package the item to prevent damage during transit. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

4. Return Shipping Costs

• Our Error: If the return is due to a defect, damage, or an incorrect item sent by us, My Perfect Industry will cover the return shipping costs and provide a prepaid return label or arrange a pickup.
• Other Reasons: For all other approved returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Processing Time: Approved refunds will be processed within 7–14 business days after we receive and inspect the returned product.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
• Partial Refunds: In some cases, a partial refund may be granted for items that are returned in acceptable but not original condition (e.g., missing original packaging).
• Non-Refundable Costs: Original shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

We take great care in packaging our instruments, but if your order arrives damaged or defective, please act promptly:

• Report Within 7 Days: Notify us within 7 days of delivery of any damage or defect.
• Provide Evidence: Include clear photos or videos of the damage, the shipping package, and the product.
• Resolution: Depending on the issue, we will arrange for a replacement, repair, or refund at no additional cost to you.

7. Exchanges

We do not offer direct exchanges. If you require a different product or size, please return the original item (if eligible) and place a new order.

8. Manufacturing Defect Warranty

Our dental instruments are crafted with precision. Many of our products may be covered by a limited warranty against manufacturing defects. This warranty does not cover:

• Normal wear and tear from routine clinical use
• Surface stains, spotting, or discoloration caused by improper cleaning or sterilization
• Damage from misuse, accidental drops, bending, or unauthorized modification
• Rust or corrosion resulting from improper sterilization, poor water quality, or improper storage.

To submit a warranty claim, please contact us with your invoice number and clear photos/videos showing the defect.

9. Order Cancellations

Orders may be cancelled within 24 hours of confirmation, provided that production or shipment has not yet commenced. Custom or special-order items cannot be cancelled once production has begun.